Refund of R3999.99

Kindly please note that I logged a dispute on the 19th December 2019. Even called the call Centre and was told to fill in a disputes form. Is this some sort of way to prolong the process so I forget about my money?

What does one need to do in order to receive help from Nedbank?

All i want is my money.

This is the initial complaint lodged "I would like to dispute a transaction that went off my account without me authorizing it. When i swiped I was told that they were offline and the transaction did not go through. My husband then immediately paid cash and we left the store. When I immediately noticed that the transaction had gone through I called Checkers and notified them that the amount had gone through and we had paid cash for it as well. They immediately told me to take it up with my bank as they cant see anything on their side. Now I am left pleading with my bank who is supposed to protect my money asking them to assist me in this matter.

An amount of R3999.99 is alot of money. Nedbank needs to take accountability for their customers and now take charge.

All i ask for is my money and Nedbank to assist me in getting my money back thats all."