Refund of finances into a closed bank account

Last week Wednesday I found out that my nedbank account had been closed. The branch blamed headoffice and headoffice had blamed the branch. One person from the call centre had even stated that I was deceased hence the account was closed. I had been depositing money into the account for two months even though the account was closed. Upon trying to receive a refund, i was told that the money would be deposited into my personal account at the end of Thursday(30/07/2015) afternoon. I have seen emails sent from person to person and no one would advise. Today is the 04/08/2015 and I would like to know when things will come together and I will receive a refund