REFUND NOT RECEIVED

I have a payment arrangement in place to pay R1000 end November, R1000 end December and R1000 end January towards my personal loan.<br> <br> Nedbank have confirmed this arrangement via an SMS I received on 1 December. <br> I believe this also means that Nedbank have accepted the payment terms.<br> <br> After I made the payment of R1000 on 30/11/2015 (via EFT), Nedbank did another debit order on the same day. I immediately contacted the call centre to request that the debit order amount be refunded to me. <br> <br> After numerous phone calls to the call centre, I received only a partial payment on 8 December.<br> <br> I have only budgeted for the R1000 payment to Nedbank and I have other bills to pay with the money that Nedbank owes me.<br> <br> I now need this money urgently, as this matter is outstanding since 1 December<br>