REFUND NOT PROCESSED TO MY ACCOUNT SINCE MONDAY

Friday the 10 I sent an amount of R1500 via SendImali. The recipient attempted to withdraw, however the funds did not dispense at the ATM due to loadshedding at that particular point in time. Both the recipient and I liaised with Nedbank from the day this occurred and they have advised that through their investigation, the funds were indeed not dispensed and will revert back to my account. A case number of 993302 was opened and through this number we are advised that the funds had been refunded on Mon, 13th but to date nothing reflects on my accounts. Numerous attempts to call the bank have been proven to be futile. I spoke to a Hlengiwe, Mncedi, Charlene, Mohammed and yesterday Stefan through the lifestyle banking department still no funds reflect in my account. This is so frustrating and upsetting because I come accross as dishonest to the recipient whereas no monies have been refunded to my account. NEDBANK I AM VERY DISAPPOINTED AND THIS HAS BEEN THE WORST EXPERIENCE THUS FAR!!!!