Refund due

Good day<br> <br> I paid the settlement balance on my NBPL account at the end of Jan. At that point it was too late to stop the debit order set on my account. When i called Nedbank they advised that the amount which was overpaid into the account would be refunded to me. I spoke to a consultant on the 1st Feb who advised that it would take 5 working days . After 7 days i had still not received a refund. I called the call centre and the consultant advised that it would be escalated and payment processed the same day. Still no payment received. Last Friday i called again and the same promise was made. Still no refund has been received. I keep calling and hear nothing but empty promises.... I WANT MY MONEY BACK! Nedbank's reputation has been ruined in my eyes and i will definitely not move my accounts over now that i know how they deal with customers.