Refund

On 12 June contacted your bank requesting a settlement amount. Adolphina confirmed that the settlement is the balance on the statement and confirmed to her that I will settle within 2-3 days. On 14 June I then settled the account. On 20th I was debited for June monthly installment. I contacted her again today and she confirme d that she could see the settlement amount being paid and the debit order. My question is how can you debit the settled account? She further said that her system does not cancel debit order it is done manually. At no stage when I enquired about the balance she told me to send a proof of payment. Today she has a nerve to tell that I should have done so. When talking to her today she said I must listen to her as if I am at school.

My expectations is to reverse the debit and interest be paid to me for the days you are going to keep my money. If your system is not clever enough to make you aware of payment please do not make it my problem. You need to upgrade it. Refund my ag else. Please train your staff to listen to customers not the other way round. She had a nerve to tell me that I need to go to the branch and reverse the payment. This time of age who goes to the bank? Please address urgently.