Refund ****

So I made an online purchase using my nedbank business account, within a minute or so the 3rd party receiving my funds acknowledges that the money is received. Quick service, R8900. 3rd party messes up my order, we cancel the deal, they pay me back on the 23rd, my bank, Nedbank, receives the money, they say nothing, on the 26th only the tell me that I was refunded, but, I must wait 7 days before they, Nedbank, can clear my money... Why is it Nedbank that as your customer, you are quick in give them my money but when they pay me using your systems, you wanna treat me like I am the 3rd party, that I should be deemed worthy to receive my own money. My day is gone, business opportunity integrity suffering loss, to you 7 working days is okay, since you even call my business small.