REFUND

my bank card was clone, an amount of R1500.00 was withdrawn from my account on the 05/03/2016 , i immediately called the bank to stop the card . On Monday the 07/03/2016 i went in to the Pavillion branch,i spoke to a bank consultant she advised that she was going to log a Saswich ATM query and it will take 3 to 5 working days for me to receive the money , i waited the whole week there was no feedback from the bank , on the 15/03/2016 i went to the bank to get feedback , i was told the consulted that helped on the 07/03/2016 was out on lunch she will give me a call back when she comes back , i waited the whole of yesterday and still waiting today , i have bills to pay, unfortunately some of us do not have cash lying around to use . can Nedbank refund MY money ASAP as i need to use it urgently i have waited patiently .