LO
Lucas O
1 reviews | Active since Jan 2014
19 Sept 2018, 13:01
refund
awaiting sms refund as previously agreed to
Helpful (0)
Replies (10)0
Replies (10)
Nedbank's replyOfficial
19 Sept 2018, 13:14Dear Lucas
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Best regards,
Nedbank's reply19 Sept 2018, 13:14
Official
Dear Lucas
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Best regards,
LO
Lucas O's updateReviewer Update
19 Sept 2018, 13:26FNB cell no *** prepaid
LO
Lucas O's update19 Sept 2018, 13:26
Reviewer Update
FNB cell no *** prepaid
Nedbank's replyOfficial
19 Sept 2018, 13:28Noted
Regards
Client Service Support
Best regards,
Nedbank's reply19 Sept 2018, 13:28
Official
Noted
Regards
Client Service Support
Best regards,
LO
Lucas O's updateReviewer Update
20 Sept 2018, 14:07My phone is getting a sim swap, email at ***
LO
Lucas O's update20 Sept 2018, 14:07
Reviewer Update
My phone is getting a sim swap, email at ***
Nedbank's replyOfficial
20 Sept 2018, 14:35Noted
Regards
Client Service Support
Best regards,
Nedbank's reply20 Sept 2018, 14:35
Official
Noted
Regards
Client Service Support
Best regards,
Nedbank's replyOfficial
28 Sept 2018, 13:34Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Service Support
Best regards,
Nedbank's reply28 Sept 2018, 13:34
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Service Support
Best regards,
LO
Lucas O's updateReviewer Update
28 Sept 2018, 15:28I contacted FNB, no airtime was bought for R10 for the 5th of September. Actually checked the whole month of September. No R10 purchase.
FNB Connect & Smart Devices <***>
To:***
Sep 28 at 3:25 PM
Good day Oberholzer
Trust you are well.
This email serves as confirmation that the R10.00 airtime purchased from Nedbank was not credited on the FNB Connect SIM card with number (***).
Airtime can only be purchased from an FNB bank account for the FNB Connect SIM card.
Hope you find the above in order.
Kind regards,
FNB Connect
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
LO
Lucas O's update28 Sept 2018, 15:28
Reviewer Update
I contacted FNB, no airtime was bought for R10 for the 5th of September. Actually checked the whole month of September. No R10 purchase.
FNB Connect & Smart Devices <***>
To:***
Sep 28 at 3:25 PM
Good day Oberholzer
Trust you are well.
This email serves as confirmation that the R10.00 airtime purchased from Nedbank was not credited on the FNB Connect SIM card with number (***).
Airtime can only be purchased from an FNB bank account for the FNB Connect SIM card.
Hope you find the above in order.
Kind regards,
FNB Connect
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
Nedbank's replyOfficial
28 Sept 2018, 15:45
Dear Lucas
The airtime will reflect on your cellphone soon.
Kind regards
Client Service Support
Best regards,
Nedbank's reply28 Sept 2018, 15:45
Official
Dear Lucas
The airtime will reflect on your cellphone soon.
Kind regards
Client Service Support
Best regards,
LO
Lucas O's updateReviewer Update
10 Oct 2018, 16:11Use this prepaid no ***
LO
Lucas O's update10 Oct 2018, 16:11
Reviewer Update
Use this prepaid no ***
Nedbank's replyOfficial
10 Oct 2018, 16:19Your comment has been noted and has been sent to the Resolution Manager.
Regards
Client Service Support
Best regards,
Nedbank's reply10 Oct 2018, 16:19
Official
Your comment has been noted and has been sent to the Resolution Manager.
Regards
Client Service Support
Best regards,