Reference number:***5

I app**** for a credit card on line, it was approved and delivered on the 14/15 of April 2022. After a few weeks, I received several SMSs advising me to visit my nearest branch to update outstanding FICA data. The message stated that if I did not provide the necessary information and/or documents, my account would be restricted as of 28/06/2022.

When I went to the Centurion Mall branch, a verification was done, of the date I am not sure but I am sure this can be verified. When I tried using my card on the 1st of July, it declined. I went to the Nedbank Mall @ Reds, and the lady told me a hold had been placed over my account due to FICA, and gave me a number to contact since the cannot remove the hold in the branch . When I phoned the number I spoke to Nosipho, she requested removal and promised to call me back.

Due to Nosipho's failure to call with feedback on the 5th of July, I had to call for feedback. In order to begin with, I had to explain the situation since Nosipho did not provide me with a reference number. The person I spoke to confirmed that it has been put on hold. She sent me an sms with an email address *** to send those documents. I sent through the documents and did not receive any response from this email address. Upon calling again on the 7th, I was told that all verification are okay, but the hold still remains. She will ask that it be removed, but she has not yet responded.

During my call on the 19th of July, I asked for feedback regarding the account, she read the feedback to me, apparently my account is now dormant. How can an account opened in April, and actively used, be dormant? I am unsure what really is going on with Nedbank but these issues need to be resolved or I am told to close the account. There is a lot of back and forth, and I also have to make calls that are not free.

As of the 19th I am waiting for a call from the person who is handling this case.

A few weeks later I received numerous sms advising me to visit my nearest branch with regards to updating outstanding FICA information “please note that your account will be restricted on 28/06/2022 if you do not provide the required information/documents”.