Reference number: Nedbank Acc into Account No: ***

Item: Nedbank
Rating: 1
Author: Fudwa A

Zero Stars!!!! Reference number: Nedbank Acc into Account No: ********** 728901 I settled my loan account with Nedbank, at the end of August. As a result, they placed a judgement on my name, which is affecting my ITC score and is standing in my way of obtaining a bond. The consultant who assisted me, advised that it would take 30 days - THIS IS WAY TO LONG, AS YOU HAVE RECEIVED THE SETTLEMENT AMOUNT. Nedbank sent me a letter confirming no monies are owed, but ITC is not updated. I have been emailing the consultant every week, but I just receive a simple response every time, saying the admin team is busy with the update. This is affecting my life at the moment and I need assistance in the matter ASAP.

Helpful (0)

Replies (3)

Nedbank's replyOfficial

29 Sept 2018, 16:50

Dear Fudwa

Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.

Regards

Client Service Support

Nedbank's reply29 Sept 2018, 16:50

Official

Dear Fudwa

Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.

Regards

Client Service Support

Fudwa A's updateReviewer Update

15 Nov 2018, 12:08

To date, nothing has been done. Nicolas Govender responded to my complaint, but wasn't helpful at all and still isn't. I contacted Transunion, last week, spoke to a consultant and they confirmed that they did not receive any request from Nedbank to remove the judgement from my name. My husband and I is currently applying for a bond and the judgement is blocking me from bettering my life. I have been on constant contact with Nedbank and Transunion, and Nicolas, is just replying with the same response, "We have sent you the paid up letter", which does not help me in any way. I need my ITC score to be updated, stating that there is no judgement on my name. Presently there is still a judgement reflecting on my name. I have been in constant battle with Nedbank since August of this year. I need assistance in this matter urgently, and I will be reporting Nedbank to the banking Ombudsman.

Fudwa A's update15 Nov 2018, 12:08

Reviewer Update

Fudwa A's updateReviewer Update

15 Nov 2018, 12:12

All he does is, ask me for proof, how can I provide proof if the consultants at TransUnion confirms over the recorded line, that Nedbank has not notified them to update my credit profile.

Fudwa A's update15 Nov 2018, 12:12

Reviewer Update

All he does is, ask me for proof, how can I provide proof if the consultants at TransUnion confirms over the recorded line, that Nedbank has not notified them to update my credit profile.