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I have been calling Nedbank since 08:30 today trying to get a settlement letter for a personal loan that I settled because I have an outstanding amount on it and wanted to pay that.

I’ve been put through from one person to the next and every department cannot help me. It is so frustrating because I’m reaching out and no one can help me, one agent even hung on me.

A manager at the personal loans department said they would send me the letter immediately because if we wait more charges are incurred, but 2 hours later and no letter in sight.

So frustrated and disappointed at this point because I think they do this exactly so your account can keep incurring charges.