*** (reallocation of funds from suspense accounts towards the loan) Investigation

I had a loan with Nedbank in 2009, the debit orders from account on a monthly until the day I went on maternity and was only getting paid only 80% by my employer and the 20% had to come from UIF. In 2012 I loaded the stop order payment on the account number given by Nedbank: *** BC; 145605 was paying a R1000 and would call everytime and provide nedbank with my salary slips so that they reallocate these payments out of the suspense account. Later in 2012 Nedbank provided me with another account to make the payment into and change from the previous one because my payment were still kept into the suspense account: here is another account; *** BC: 145605 and the payments of R1000 per month were paid into new account from October 2012. I want this go be investigated and whom do the account belong to and why my installments were not reallocated to the loan. In 2015 I got a call that I am listed but with no clarity of what happened to all my payments (debit and stop order payments) made towards the loan.