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Last year on the 12th of November I requested a settlement on my homeloan and then I went to FNB to settle it via internet banking then days later I was told that it takes time to reflect on their system. 2016 Jan 20th I phoned again and I was told to write a reversal letter and sign it and attach a proof of payment and send it to them on email: [Email Removed] and state a *** so the money would be reversed back into my cheque account then I should ask for another settlement that is the matter would be resolved in 9 days. I did that but nothing has been done.