Ref ***8 from 13 January

Debit card retained in an atm so called to stop the card and request replacement. Jeffrey advised it would take 3-5 working days and then collection could be done at usual branch on record.Went in to branch today and was told it had not even been ordered yet. The branch ordered got me and now I need to wait another similar period. I was offered a temporary card but would have to pay for it. When queried as to what no card had been ordered I was told that it is not usual policy to replace the card anyway even though this was requested when the card was stopped. I am not paying for any replacement because you have failed to meet your Service level agreement with your customer. Meshack from service centre wil revert to me tomorrow as I have insisted that the card be delivered on Friday this week as well as to the actual reason why Jeffrey did not order the replacement. This time I am seriously considering closing my account as the last complaint logged via this forum was not handled properly either