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I was first approached by Lucky Maja and Mathabatha Lamola about the structure that I had in place regarding the assurance cover that was mandatory when applying for my bond. With their recommendation this was then replaced by The momentum life insurance cover in September. After finalising the life cover, I discovered that my account was still being debited with the full R 5568 with the R 307.24 for the assurance cover included.<br> <br> I am very much disappointed as I only received solid feed back after the email that the branch manager of Centurion Mall sent, 36 days after my initial request. This was after numerous emails and phone calls to find out the status of the request. on this day I am still being debited for the assurance cover. I would appreciate my refund and full attention to this request because of the amount I have lost.<br> <br> It is really unacceptable that I have to go to such an extent to get assistance from Nedbank.