TN
Thully N

1 reviews | Active since Nov 2012

03 Jul 2015, 14:54

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I would like to thank Thulile (Perceverance) on assisting me with my limit increase query. I sent her an email at 12H05, following up on a request that was logged from the branch on 25th June. Needless to say I had no joy with the branch hence I decided to follow up on this query myself.<br> <br> She called me back advising on what action she's gonna take next. As well as calling back to advise that my query had been resolve. I want to commend her for her efficiency and keeping her promise to call back. <br> <br> I was panicking that I'd go on leave without this being sorted out. And within 2 hours all was resolved. I'm looking forward to enjoying my leave, travelling around the country. This will definitely be an awesome holiday ever! Kudos to Thulile <br>

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Replies (1)
Nedbank
Nedbank's reply03 Jul 2015, 15:19
Official
Hello ThullyN,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team

Best regards,