REDICULOUS INSTALLMENT DEDUCTIONS, *********** STAFF, NO CUSTOMER SERVICE.

NEDBANK is the worst financial institution that I have ever dealt with. Everything from *********** staff in the Personal Loans department to *********** customer service agents, to pathetic systems, lack of communication, you name it, it exists at NEDBANK. I contacted NEDBANK in April, asking from a payment holiday following my salary being impacted due to COVID 19.. No documentation was requested during this time and the payment break was granted for May and June. On the 24th of July, NEDBANK deducted my account an amount of R3,814.56, then the same amount on the 25th, on the 29th and again today on the 5th of August. When i initially called to query this, I was assured that the extra debits will be reversed, which never happened. I reversed the additional charges with my as no refund was issued as promised. I've just called the bank asking why the continuous deductions are taking place, and it now turns out I'm arrears of more that R7,000 because no documentation was submitted for the COVID Relief. All of this after asking for a payment holiday and no follow up from the bank for the outstanding documents that were never asked for as part of the request made in April. I'm deeply upset and feel that this is a Bank that doesn't give a damn about Customers at all. Why was a Covid Relief granted when my documents were clearly not submitted and why was I not asked for anything upon making this request? Why is my account being deducted multiple times without notice and why do I need to up with Personal loan agents who tell me, it's ok I can go to hello peter and make my complaints there. Pathetic Service from this Bank. One thing for sure, I will not bank with NEDBANK after paying them off, nor will I ever refer any friends or family to take up any of their offerings. Clearly, Customer Experience is none existent, and they don't care about the their offering. This is not the first time, my account is being deducted multiple times, the same issue happened in February where 3 instalments where taken in 1 month. Absolutely pathetic.