recurring charges

Since March 2018 I have been occurring a fee of 182.59. Every month, less that I knew Is that it was for something I signed up for myself on Nedbank internet banking. A program called NRB accounting. I do understand that one can by mistakenly click and subscribe on things, living in a rapidly growing technological world. However this has been a recurring contract that I had unintentionally clicked on! I have following concerns. -NRB sage accounting system is for a business account and not a personal cheque account. PS I have a cheque account with nedbank not a business account. - I have been charged since so many months and not using the facility could Nedbank not contact me to make me aware that there something I have been charged for and not utilising it. ----that leads to me fear that my money is not really safe at a bank like nedbank!! -its an outside service that means as my bank that is nedbank, I can request them to reverse the fees I am occurring and I can deal with SAGE NRB later but seems like there is a conflict of interest where nedbank is refusing to reverse these charges due to personal gains I guess.

To escalate this method I have done the following. - Mtshali, N. (Nomusa) (my professional banker, probably the worst representative of nedbank that made me close mu professional banking account within one month of operation due to pathetic service from her.) I was transferred to Antoenet Buckle to assist me that suggested me that I must close these services myself because I am the one that has clicked on. As being not so tech savvy I wasn't really able to close it as every time I click NRB services from Internet banking Nedbank the page just says loading. - i then went into branch at clearwater mall and was assisted by Angelique Mol, who unsurprisingly directed me to someone else Kavita Doorasamy and they saying the same thing they cant help me. I am not sure what to do, I have this account from a long time and wouldn't want to close my account with nedbank unless I am forced to, Warm Regards