Recall Nedbank Needs to be s****ed even more

Unable to do a recall after a month first time was told that I must contact with the person. Nedbank will not be able to contact a client to verify details.

I have now filled in a second recall and still no joy. The recall received from you was unsuccessful.

We have received feedback from the beneficiary bank regarding your recall.. Unfortunately your recall was unsuccessful as the beneficiary bank's client did not provide their bank with consent to debit their account in order for the funds to be recalled.

Kindly utilise contact details provided by the beneficiary bank below, to liaise with the beneficiary directly.

Ref: ********** 123

The details given why was it not verified first by Nedbank and ABSA as the person does not know anything at all.

Now ABSA advise as well they cant do anything due to the FACT it was an instant payment.