RECALL MY FUNDS FROM THE WRONG ACCOUNT BACK INTO MY ACCOUNT

I have made an error in a transaction from my credit card to the garage card on 01/02/21. The options on the app were not clear and my R2000 went into some STD bank account. I went to the branch and Mr Lloyd Madaba assisted me in sending the proof of payment to the missing payment department. I did not get any response. Went back to Mr. Lloyd who then sent my case to the recall department. The ref number on the form he sent is:***. We requested the funds to either be recalled back to my credit card or garage card. To this day, I have made 3 follow ups with no response. It feels like my case is left to die in cyber space. I DEMAND my money to be sent back to my credit card or garage card, whichever is conveinent. If I do not get a response on this matter, I will escalate to the ombudsman. The service to recall a simple transaction is made out to be this ridiculous!