Recall form Applications

Hi on 06 March 2024 I was transferring R5000 from My Nedbank account to my Fnb account then make an error on account nr immediately I call Nedbank, the send me recall form that I need to fill, I strangle to fill it on phone and call them again and ask if the branch can assist me, on 07 March 2024 went to Nedbank Thohoyandou Game centre, I was assisted by three consultants none of them be able to assist as they strangle with recall form they didn't know what to do. ON 11 March 2024 I went to Nedbank Makhado Crossing I was assisted by consultant by the name of Consitance she fill the form and email it and I requested the copy, I was told it wil take 7 days on 18 March 2024 I call Nedbank to make a follow-up because I never received confirmation of my concern. I was told to call on Tuesday 19 March 2024 to my surprise I send them email with the attachment of my recall form the answer was they never received any recall form regarding my concern, after 2hours the send me email that is confirming that they received my recall form today 19 March 2024. After I complain about the service that I'm getting at Nedbank I received an email telling me to call Makhado Crossing branch. I'm still in shock! What kind of service is that?