SH
Shuli H
1 reviews | Active since Dec 2009
10 Feb 2017, 08:36
Recall fee
<p>The customer complaint center is useless and cannot explain the fee charged for a recall. Their attitude is "take it or leave it". So pray tell me where does Nedbank get a fee of R342.00 for recalling money erroneously sent to the wrong account. I certainly didnt make the error on purpose. As everyone pays - there are FEES charged every month, slapped on our accounts for everything EVERY month. You cannot speak to anyone who knows. I am so angry.</p>
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Replies (3)0
Replies (3)
Nedbank's replyOfficial
10 Feb 2017, 08:51Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply10 Feb 2017, 08:51
Official
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
SH
Shuli H's updateReviewer Update
20 Feb 2017, 13:58I had a call on Friday from Nedbank, who once I explained what I needed to know - that is - WHERE does the recall fee come from, told me that he would look into it and revert. How come they dont know why I put it all on Hello Peter in the first place? Dont they read the complaint before wasting my time? Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
SH
Shuli H's update20 Feb 2017, 13:58
Reviewer Update
I had a call on Friday from Nedbank, who once I explained what I needed to know - that is - WHERE does the recall fee come from, told me that he would look into it and revert. How come they dont know why I put it all on Hello Peter in the first place? Dont they read the complaint before wasting my time? Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
SH
Shuli H's updateReviewer Update
21 Feb 2017, 09:11SO it turns out that it is just the way it is. There is a fee and there is nothing at all they can do about it. Monopolies. Beauracratic enemy no 1. Sleep well managers, top management, people of Nedbank we will continue to give you your wonderful life the one you are so accustomed to.
SH
Shuli H's update21 Feb 2017, 09:11
Reviewer Update
SO it turns out that it is just the way it is. There is a fee and there is nothing at all they can do about it. Monopolies. Beauracratic enemy no 1. Sleep well managers, top management, people of Nedbank we will continue to give you your wonderful life the one you are so accustomed to.