Rebate

I am so ****ed at Nedbank right now, promises have been made and not fulfilled and consultants I'm dealing with take forever to respond. I was promised a refund on 28th by Lethukuthula Ngcobo than complaints consultant Maybe Matsana said the 31st, today is the 2nd of another month and this issue has been going on the whole of October. What must I do to get assistance???????😡😡😡😡😡