Reasons NOT to approve the insurance Claim

I called the Nedbank insurance call centre to put a new claim and i spoke to Mohau who immediately dismissed my claim inciting that its maintenance issue and upon telling him n that i do not understand the reason because no inspection is done, then he transferred me to head office.

I spoke to the rudest person on Earth Asnath, and she was so rude and also at the end of the s call told me that she will register the claim and send the assessor and if its VALID, i can already sense that she is trying to make a decision before the assessment was even done.

I know insurances will do anything not to pay but to put it in my face, is just unacceptable.