Reason I would never bank with Nedbank

Absolutely pathetic customer service received at Nedbank quagga centre

Went in the branch to cash a cheque received from work, usually would do it at the Gateway mall branch but due to the fact that I relocated had to cash it in quagga centre

With no clear sign that says there was no trolleys allowed at the branch we (my husband and I) attempted to take the trolley with us, as we see a horde of staff members heading towards us it's clear the trolley was not allowed

Never the less I proceeded alone to branch and my husband waited outside . the teller (a woman) called me to assist me but was clear that was not gonna happen soon , for the next 10 min she was busy with "something" on the PC. Afterwatrds she attempts to assist me with cashing the cheque , for the next 30 mins she goes on to contact my company to validate the legitimacy of the cheque . all the while I am stuck waiting , this process by the way only takes a total of 5 min in the Gateway branch , there was not even interaction from the service champion as to why I waited so long or why there's such a big difference in process not even to comment on the atrocious service

Regards Mogashni