Reap off by the bank

I am ****ed off with NedBank trying to reap their customers off. This bank *****ed me. I purchased some items in one of the shops on the 27th of January. I had R336.75 in the account which I checked before I made the payment. I used R330 which I received a notification that R330 went through and my balance is R6.75. Now when is see my balance is on minus and I was charged the horn fee. I queried with them they explained that it's the maintenance fee of R115 that went through on the 27th too. Instead of owing them the maintenance fee coz they came when there was nothing on my account. They charged me the fee for the purchase that was not paid. Which I don't understand as my purchase payment went through. We not working because of lockdown. They also taking our monies unfairly. This is not on. NedBank service is pathetic. Worse when I spoke to the lady telling her that I got notification that day if the purchase didn't went through were does the notification comes from. She said she doesn't know. How come.

From:

Thandi ***