Really Nedbank?A few months and problem not solved yet?

I contacted Nedbank about two months ago about their service to get the balance of my account. You are supposed to dial this number:*120*001# Wel, it has been out of commission for more than two months!We could not get the balance and sure enough, my wife was stranded in a queue in Checkers, because transactiion was declined. Nedbank apologized, said it should not have happened, it should have been fixed earlier. Promised profusely that it would be done asap! Yet, here we are, a few months later and it is still not fixed!!!! Instead of your fancy advertising, why not just fix your services??? Is it so difficult?? It would go a long way towards customer satisfaction!!