Really impressed

I don't like going to 'the bank'. I wish everything could be done online, but in the past year I had to go to the branch on a handful of occasions. This morning at 09:30, I was pleasantly surprized by the person working at counter 10 of Nedbank in Vaal Mall. I had been to the branch 6 weeks ago to sort out another matter and while there I thought also to inquire about when I can expect my IT3 certificate for tax purposes. I was informed that it will be available in July, and with that I left.<br> This morning the same person assisted me (I am sorry I did not get her name) and greeted me with the question whether I have received my IT3 certificate. It is quite a large branch and I am very impressed that in this day and age of being a number in a system, this Nedbank employee took note of me personally. I really appreciated this personalized, friendly, and above all efficient service.