Really ****ed and *****ed nedbank client with agents not knowing whats going on in theis own work place and my goals being a problem. Not able to use my account.

Wel. Nedbank......what can i say. We have never had issues untill the new my goals company took over nedbank. I went to see an agent in october for i deleted the my goals sms because i thought its a ****. The agent said he logged a task. The my goals team will phone me to ask what package i want. So never happened. I then realized end january that im paying alot of money for litterally every movement on the account. I went to the branch just for them to assist me in booking online appointment. So i was automatically booked for 10 Feb to talk to an agent in the branch. When i went in as the appointment was 08h30. They told me to tge agent was not there so what would i like to do? As if i had any idea of what my options would be. Really? So i said they should allocate someone for me. She then said i should wait in the Q. After waiting 1 hour. I get to a lady that said i should wait for anotger oerson for she cant help me. I then after 20minutes get anotger lady to tell me i should phone the migration division to assist. I sit with her and phone. The migration division says they will change the package but will be affective in march only because they always take bank charges after 27th. But my account will all stay the same number etc only the package changes. I then walk out thinking allnis well. Get to postnet for i have to send my deceased moms documents after shes passed in january 2024. Just to find my card says declined twice. I go to atm to draw money is says card inactive. I return to nedbank furiously. Then the agent tells me its maybe the card and just gives me a new card to test. Problem still remains. Then i phone nedbank with her. The agent talks to the branch agent just to tell me the it people are bisy with the problem. So until its resolved i can do nothing with my account for its non excisting and only when the it people resolved i can do all my payment i need for the funeral/ memorial arrangements on 17th feb. Im already on a emotional rolarcoaster. Then nedbank also gives uphill. Its now 2 days and when i phoned this morning they say that nedbanks system has crashed but the It people are still working on it. Im sure tge It people are doing nothing or are useless for if they were as good as the It people at companies ive been at this problem would be resolved in at least 2 hours after they starting to try and resolve it. Im so disgussed and the best is that nedbank doesnt even sent out communication to inform people they are *****ed and can do nothing. Cant even receive payment or nothing so your friends and famiky cant even help to give u money from far. This is a utter dissapointment. I dont even want to give nedbank 1 star for there are no stars at nedbank. And the agent themselves dont even know whats going on. Only after all the people phone the branch realizes theres an It problem. How does nedbank not even tell their branches about the problem. Why being so secretive? And now i realize im even going to oay for the test card that the agent gave because she didnt even know it was a It problem. This is just *****ed through the ears after paying so much with my goals package