Really bad service from Nedbank Nicolway

On Monday 16 March I visited the Nedback Nicolway branch to open an account for my daughter.<br> After 45 minutes of sitting with a Nedbank employee (don't recall her name), I told her I had to leave. I said that once Nedbank had completed the account setup that they would need to deliver to the linked card to my office.<br> The same Nedbank employee called me a few hours later to say that she would deliver my card to my office on Monday afternoon. Late Monday afternoon she called and said she was not going to make it through to my office as the branch had become very busy. She then promised to come deliver the card the following day (Tuesday 17 March). I told her to come through after 2pm as I had other appointments in the morning. <br> She never arrived on Tuesday and never called the reschedule. I haven't heard from her again.<br> I called Nedbank Nicolway thrice yesterday (18 March). Each time I was told that the staff was busy and I would need to hold. I was on hold for about 15 minutes each time before I hung up.<br> This morning at 9am I left a message for the branch manager to call me. Still waiting for him to return the call.