really bad service at Nedbank

I app**** at nedbank for a personal loan not only am I being trown from one end to the next the call centre agents and the consultant I was dealing with as attitude with you and they also don't explain things to you properly. I took off a day at work lost out on a day of pay to go and now I am being told I have to go in again and if I didn't call them I would have heard nothing from them. I am furious because I need the money urgently and I am getting no help and they not completing my application. I was leaving another bank to join Nedbank but if this is the service you get It really is not worth going over to Nedbank.