REALLY ATROCIOUS SERVICE AT NEDBANK

<p>I app**** for a specific nedbank service - on Friday 21 April 2017 I went to go and hand in the documentation (as they needed original documentation). At the branch my documents were given to a lady called Marion / Mary Ann (?). I phoned the next morning to ask if she has received it (even though I did see it personally when it was handed to her personally the previous afternoon). She confirmed that she had received it and will sent it STRAIGHTAWAY - I was quite surprised as there was plenty time the previous afternoon for somebody to have just sent those documents to whomever was dealing with the application). Then Wednesday 28 April I saw a missed call from Nedbank on my phone and I called them back and was told that they have still not received the documentation (and the last day for handing in the documentation was Saturday 22 April.) the person helping me phoned through to Marion whilst I was holding on and he came back saying that she said she TOTALLY FORGOT to send it through. This is now after I went out of my way to obtain the original documentation and rushed all the way to the bank to hand it in on time - and this person after PROMISING me she would send it STRAIGHTWAY - now TOTALLY FORGOT to do that. Is this how Nedbank does business? it is quite shocking to me.</p>