RC
Ravisha C

1 reviews | Active since Mar 2017

29 Mar 2017, 20:19

RE-SUBMISSION FOR FICA

<p>In no way did Nedbank inform me to submit documents for submission of FICA requirements.</p> <p>I was most embarrassed when my card was declined at a store and now I cannot do any payments.</p> <p> </p> <p>Your site clearly says you willake every effort to contact your customer but never was I even called.</p> <p> </p> <p>Who is going to beat the brunt of my bills not no d paid on time. This is utter nonsense and the most pathetic service.</p> <p>Now I have to wait for 7 business days to access my own funds.</p> <p>Nedbank you need to invest in customer service. </p> <p>I am extremely disappointed and I will be ending my business account with your institution as this has happened the second time.</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply30 Mar 2017, 08:03
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team