Re dissatisfied with how my claim has been delayed

Greetings

I haven’t receive any positive feedback from Nedbank Insurence since I reviewed then. Their response was they’ll respond to me after 20 working days and I haven’t hear from them since that email and I can’t get hold of haylene Abrahams who’s appointed to my claim when I call I’m told his busy and he’ll get back at me but he didn’t

And I can’t wait for 20 working days on top of the delay they have made on this claim

Regards