RE: Counting Coins When Depositing Cash

I had a bitter-sweet experience with Nedbank regarding depositing cash in coins. Firstly, thank you to Reshni and Alice, from the Fourways branch, for being empathetic and helping me count the coins. They turned a disappointing and disheartening situation into one with a happy ending.

As for the Carlton Centre and Fox Street branches, it leaves a bad taste to a customer when they get turned away because Nedbank is happy to count notes, but not coins when a customer visits their branches to deposit money.

I wish Nedank could advise its staff to help the customer and count the coins the first time around, then advise them to bring it counted, sorted and packed next time. That would induce great customer experience. Sending a customer home to count and sort money then return to your branch is utterly distasteful.