RE: COMPLAINT REFERENCE NUMBER # ***1

Dear Mr Swart,

I refer to our conversation that we had on 16/01/2024 @ 14:49 from your direct line ***.

Three weeks has passed since we spoke and once again you failed to deliver on what you promised during our conversation.

1. I requested the email address from you where I can send my application for writing off the interest on this account. You have not supp**** me with that. 2. I requested the contact details of your manager to be in direct contact with that person as you do not deliver on your promises. 3. You have took the undertaking to once again send the application to write off the interest, which I doubt you did as I have not receive any further communication. 4. I requested that you must go back to your “approval committee” and request that I asked that the amount owed should be the amount that was offered at the discounted amount that leave and outstanding balance of R47, 935.80 and not R79, 919.76. On this you also did not deliver. 5. You mentioned that managers do not call clients. That is the most ridiculous statement I have ever heard – How do you assure client satisfaction if management refuse the speak to clients. 6. I never said that I am not in debt with Nedbank, I merely requested that the interest should be written off is the full capital amount was settled. 7. I also said that other departments of Nedbank (MFC & Credit Card Dept.) gave me double the settlement discount you were willing to offer and I also asked for the reasons why it was not considered, which you also fail to give to me.

Can you please send me the details of all the communication you had with your management as you said they do not speak to clients. I will not discuss the matter with you any further as you do not deliver on any promises.

I find Nedbank Personal Loans to be totally insensitive and it is really a disgrace for such a big company that their management refuse to speak to an unhappy client, but rather let a insensitive Team Leader talk to their clients with no empathy!

Adri ***