Rare customer service within our communities.

From nearly a horrible experience, zero attendance in a singular area to being directed to Bank Sales personnel all went smooth.<br> <br> Quite concerning was only the fact that usb ports were disabled according to the branch manager/team leader called Lerato, none the less the service was superb, basics in customer service such as engaging a customer, empathising, re-assurance and adapting were up to par, now the exciting part was when the system went offline, hahaha imagine this... packing stuff, calling the other branch in the yard and completing the process there.<br> <br> To me and many other Africans that have experience the kind of pathetic attitude normally portrayed in township businesses, this is Excellent and exemplary.<br> <br> Keep hiring the best there is and Definitely keep that manager wearing glasses in that branch and many shall continue to vote for this branch and also advocate instead of being just customers.<br> <br> Several times i have noted the positive attitude this manager has.<br> <br> Thank you Phumeza, Edie, Palesa and Nedbank.