Rapid decline in Service

I’ve had the same employer paying my salary into the same Nedbank account for over three years. Suddenly, I’m required to provide a reason for the payment every single month. Each time, I give the same explanation, yet every month the payment is held.

This has become a ridiculous routine, and it’s not only unnecessary but also disruptive. To make matters worse, trying to get assistance from Nedbank is a test of patience. I’ve spent over 10 minutes on hold several times, listening to repetitive marketing propaganda about how they’re “improving service.” Spoiler alert: service is not improving—it’s deteriorating rapidly.

Instead of focusing on selling more products during these endless waits, how about prioritizing basic customer service? All I want is for my salary payments to be processed without unnecessary delays and hoops to jump through. Nedbank, please fix this broken system.