AO
Audrey O

1 reviews | Active since Jan 2016

05 Aug 2016, 05:59

****** Teller leaves a sour taste on Bank Branch

<p>Yesterday around 11-12, I went to Nedbank on 251 Kent Avenue Randburg (coner Republic and kent avenue) and the bank machine that prints tickets was not working so the guy at the front desk asked me to wait as he generates a ticket number for me i get ticket number 175. A white lady was behind me and got the ticket number 176, we both sit on the couches as we wait for the next availabled teller for deposits. The white man teller on counter 11 calls ticket number 173 no one is present, he calls 174 no one is present. The only people waiting to deposit was myself and the other lady. He looks at me and and looks at the her and as I am getting ready for him to call ticket 175 (my ticket number) he further looks at the her. He asks the lady whats your ticket number she says 176. He calls her up and I look at him and say excuse me they both ignore me, and he looks at me at the side of his eye with a look of guilt as he know what he is doing is wrong. After he severs her, he calls me up. When I get to the teller, he does not greet me, does not Acknowledge me and simply does the deposit and gives me my slip.</p> <p> </p> <p>FROM WHAT I KNOW NEDBANK HAS A 30 SEC ACKNOWLEGMENT UNLESS IT IS AT SELECTED BRANCHES.</p> <p> </p> <p>I have Never had such a problem with Nedbank, infact I have never had an issue with Nedbank. I opened my student account at nedbank, a personal account and a business account. I would hate for this one teller be the reason I switch to another bank. He needs to be approched for this.</p> <p> </p> <p>I live in Randfontein but recently moved to Randburg and believe I will not be returning to this one branch.</p>

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Replies (2)
Nedbank
Nedbank's reply05 Aug 2016, 06:39
Official

Dear Audrey,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

AO
Audrey O's update05 Aug 2016, 13:59
Reviewer Update

Thank you Nedbank for your fast responce and prompt help. Really appreciate all your time and help.