Racial prejudice

Does Nedbank only treat people of certain races differently from others? Do you normally practice racial prejudice in your branches? Im actually asking this because I recommended Nedbank to an old citizen (because Im also your client) to open an account with you but she was not treated fairly at the Nedbank branch in Galleria mall ( Amanzimtoti), on the 2 December 2020 between 10:00-11:00 am, this lady is suffering from athritis but because of the social distancing practised due to the outbreak of covid19 she could not seat down while she was waiting to be served, so she stood there without being offered a chair but there were 2 Indian ladies who arrived shortly after her who were offered chairs, so they sat while she had to stand there for hours with a sore knee.

Is this part of your policy or what? Do you guys practice racial prejudice or was it just a once off thing, Do you even value your clients? I was also at that branch on the 1st of December and I noticed that older citizens who were waiting to served at Absa (opposite the nedbanks galleria branch) were offered chairs but you guys do not care about your clients at all, you just want their money.

Why is it like that? Is this your way of proving just how ungratefull and unprofessional you are?