R999 was taken off my account without my consent

R999 was taken off my account without my consent, and Nedbank expects me to wait for 7 days, and another 7 days on top. I lodged a dispute with Nedbank in writing on the 28th of March 2019 - the day the unauthorized payment occurred. On the 01st of April 2019, I received a response from Nedbank saying they will not process the dispute since the amount hasn't shown on my statement. For Haven's sake, the amount had gone off my account and is not available for my disposal.

My other concern is - the disputed amount is showing on my statement as a transaction of 01 April. Why didn't the consultant from the disputes department pick this up when she responded to me on the 01st, coz she would have advised me to log a dispute urgently once again.

Nedbank Team, I need my money. I have logged another dispute today - 04.04.2019. I need this money to be available for use my me as soon as possible.

I unfortunately cannot wait another weekend for this to be available on my account.

Thank you.