1 reviews | Active since Dec 2016

22 Dec 2016, 08:27

R90.00 Dishonour Fees

<p>Kindly reverse these 2 dishonour fees for R90.00 each on my account dated 21 December 2016. How can the bank have the audacity to debit my account when they have had a hiccup with their processing and then make money out of it. As far as i was concerned my account was in credit.</p> <p> </p>

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Replies (2)
Nedbank
Nedbank's reply22 Dec 2016, 09:15
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update30 Dec 2016, 08:37
Reviewer Update

I see another R90.00 dishonour fee has been deducted from my account. Please can you refer me to someone in Johannesburg that i can speak to and prove to them that what Nedbank is doing is *********. If i don't get to talk to a senior manager at Nedbank I'm going to raise this with the Banking Ombudsman & thereafter if i get no joy from the Ombudsman i will take it to the media.

I developed these systems at Nedbank and Standard Bank and am fully aware of how these EFT / POS systems work.