R60 000 theft from NEDBANK

I regularly have to make payment to VISA and AMEX Nedbank Credit Card departments and then I have to email them proof of payments. Clearly as their accounts department is unable to allocate payments even when they have the credit card number as reference. On the 21 August I paid R30 000 into VISA and R30 000 into AMEX. I immediately sent them a proof of payment. To date, they refuse to allocate the payments. They charge us interest. They refuse to reply to any emails or correspondence. I am at my wits end. What an absolutely useless bank, and as soon as this matter is resolved (with all interest and costs credited back to our account), I will immediately close my account. <br> Voyager is the biggest load of nonsense I have ever encountered.