R198 debited again instead of R99

Item: Nedbank
Rating: 1
Author: KELEBOGILE M

I bought a POS in a box cash and signed a contract to pay R99 a month. Nedbank did debit R99 originally but in December they did debit R198 then they reversed it when I complained. Now for January they debited R198 again.

Nedbank please return my money to my account and never debit the amount we did not agree on ever again.

The call centre or customer service line for Nedbank is never helpful, I went round in circles to get this sorted but here we are again

Helpful (0)

Replies (2)

Nedbank's replyOfficial

05 Feb 2018, 09:52

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply05 Feb 2018, 09:52

Official

Kind regards

Client Experience Team

KELEBOGILE M's updateReviewer Update

11 Feb 2018, 08:47

I have been told by their social media team that I refuse to return a modem. I did not know that I had that modem. No one ever asked me to return the modem and I refused. If returning a modem is the reason why did Nedbank not say so in the first place? Where is the proof that I refused to return a modem? Pay my money back. Refund me Nedbank tuu.

KELEBOGILE M's update11 Feb 2018, 08:47

Reviewer Update