R19 100 disappeared without a trace at your ATM

We made a deposit on 19 September and the ATM "retained" my money. Went inside the branch and was advised 3- 5 Working days. Its now 7 days and the funds have not been returned to be.

Funds are for a reno project now the thing is at a stand still because of your atms.

Newtown Branch R19 100 disappeared without a trace