R10 000 taken from account

I have been on debt review for the past 3 years and Nedbank Personal Loans has debited R10 000 from my account without my permission and without informing me, it is not even on my internet banking, from what I understand it is *******. I called Nedbank and they apologized but said it will take 14 working days to refund the money, I can't pay rent and all my debits are now bouncing which I explained to Nedbank and they did not care and said I must just wait and they will not try rectify the issue, I spoke to Simone from Nedbank legal account and she was so rude she insisted I put this on hello Peter. I am disgusted at how Nedbank have just taken my money from my account without my permission or without any notification, I would recommend anyone to avoid banking with them as from what I have experienced they do what they like with money that is not theirs..