Quo Vadis Nedbank?

I closed all of my accounts with Nedbank due to appalling service, the final closure being of my current account as I had left some funds in it in case there was a hiccup with the debit orders I had transferred to my new Bank. Finally satisfied that all was in order, I emailed stating that all accounts could be closed, closing my credit card account was a major battle in itself as all sorts of credits and debits manifesting themselves out of cyberspace. At the time of closure my current account reflected a small credit balance of R32.00, which I intended to transfer to my new account. However, someone decided subsequent to closure, to debit my account with service fees which brought it into debit of R26.00 or so. I complained about this and requested a corrected account showing the correct credit balance at the time of closure. Instead, the account was closed via I presume, a journal entry of R26.00 cr. I have written several times asking for this to be corrected with no response, I cannot get get into my online profile as this is closed. I would like my R32.00 returned to me, but nobody appears to be able, unwilling or incapable of dealing with it .