Quick to take your money, but when you require assistance - no one can help!

<p>I Took out a personal loan with Nedbank 30 months ago - R3004 monthly payment, never missed a payment. Last week I settled my account R57 000 and got told by call centre if I settle before a certain time that day, that I can phone the next day and request that account be closed and a paid-up letter will be sent that same day... phoned tha Friday, payment not received yet. Left till Monday, phoned again... payment not received, sent proof of payment again! I wouldnt be as disgusted in Nedbank's service if the employees were trained properly and gave through the correct information, but they were the ones to tell me that my account will be closed within a day and paid-up letter will be emailed that same day. I have an approved vehicle finance but need this letter to finalise deal, which I will loose now, due to *********** people and poor service. I will never be making use of Nedbank again.</p>