Quick to Open Hard to Close

I'm simply trying to close the business account and the process takes forever. So much so that I get messages saying the account is overdrawn and I need to make a deposit. I withdrew my money in order to close it, then I was instructed to schedule an appointment with my banker which has been more than a month now because they are difficult to get a hold of or to schedule an appointment with. When I called nedbank twice, they said they will leave a message for my personal banker to call me so that I close the account. Still waiting... Meanwhile said account is overdrawn.